Shipping policy
Shipping and Delivery
We deliver within the Czech Republic and to the member states of the European Union. Shipping costs are shown at checkout before you place your order.
Delivery rates
| Destination | Service | Price |
|---|---|---|
| Czech Republic | Standard delivery (3–7 business days) | 390 Kč |
| Czech Republic | Standard delivery on orders from 15 000 Kč | free |
| European Union | Standard delivery (5–12 business days) | 1 990 Kč |
Where we deliver
We ship within the Czech Republic and the European Union only. We do not ship outside the EU. If we cannot deliver to your address we will contact you and refund your payment in full.
Dispatch and delivery times
Orders are dispatched within 1–3 business days of payment. Delivery then takes 2–5 business days within the Czech Republic and 5–10 business days elsewhere in the European Union. Stated times are estimates based on carrier information and are not binding delivery dates unless expressly agreed in writing.
Bulky and heavy items
Pergolas, greenhouses, hot tubs, garden offices, large lounge sets, grills and pizza ovens are shipped palletised and cannot be sent as ordinary parcels. For these items we agree the carrier, the delivery date and the final freight cost with you by email or phone before the order is dispatched. If the freight cost differs from the rate charged at checkout, you may cancel and receive a full refund. Delivery is to the kerbside; please ensure the address is accessible to a lorry.
Assembly, groundwork and connections
Items are delivered flat-packed or palletised with the manufacturer's instructions. Assembly, groundwork and connections are the customer's responsibility — we do not provide installation. Pergolas, greenhouses and garden offices need a level, load-bearing base prepared in advance and must be anchored as the instructions require. Electrical connection of hot tubs, garden offices, heaters and lighting must be carried out by a qualified electrician, and any gas appliance by a certified gas fitter. Check local rules before you order: garden offices, pergolas and greenhouses may need planning permission or a building notice.
Access and unloading
Palletised goods are delivered kerbside by lorry. Please make sure the address is accessible to a lorry and that help is available to move the pallet — the carrier does not carry items into the garden. Tell us in advance about narrow access, gates or steps so we can plan the delivery with you.
Tracking
You receive a tracking link by email as soon as your order ships.
Damaged or incomplete deliveries
If a parcel arrives visibly damaged, note it with the carrier where possible, keep the packaging and contact us as soon as you can so we can claim against the carrier. Your statutory rights from defective performance (24 months) remain unaffected.
Costs of returning goods
See our Returns and Refunds policy.
Contact
ZELQAVIRO — operated by Denisz Kaslik, sole trader (OSVČ), Czech Republic
Čechyňská 416/18, 602 00 Brno, Czech Republic
Email: [email protected]
Phone: +420 773 120 992
Support hours: Monday to Friday, 9:00–17:00 (CET).